SCORM Compliant Package-RIINHB323D Conduct horizontal directional drilling Class Activity Book aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

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Our self-study guide supports your learners in understanding the underpinning knowledge of the training package

Core units FWPCOR2201 Work effectively in the forest and forest products industry FWPCOR2202 Communicate and interact effectively in the workplace FWPCOR2203 Follow environmental care procedures FWPCOR2205 Follow WHS policies and procedures FWPCOR2207 Maintain quality and product care Elective units FWPCOT2234 Dock material to length FWPCOT2243 Tail out timber product and waste material FWPCOT2245 Operate and maintain a table saw FWPCOT2257 Use hand-held tools FWPCOT2240 Cut material with a pole saw FWPCOT3259 Operate a four wheel drive on unsealed roads TLIC2002 Drive light rigid vehicle TLIC3003 Drive medium rigid vehicle * We can develop additional elective units that are not listed on request (Please contact us for further information)

test and verify electrical installations MEM10022 Commission and decommission high and low voltage equipment or installations MEM10023 Design and connect control switching of circuits for building services and industrial equipment MEM10024 Install and troubleshoot luminaires and ancillary equipment MEM10025 Undertake a capstone assessment MEM12023 Perform engineering measurements MEM12024 Perform computations MEM13015 Work safely and effectively in manufacturing and engineering MEM13017 Apply safety practices

SCORM Compliant Package-RIINHB323D Conduct horizontal directional drilling Class Activity Book aggressive or abusive customers SIRXCEG009* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.