Assessment Kit-ICTSS00097 Telecommunications Customer Service Technician - HFC Technician Skill Set FNS Units of competency HLTDEN007 Apply

Units of competency HLTDEN007 Apply the principles of radiation biology and protection in dental practice HLTDEN009 Produce a prescribed dental radiographic image HLTDEN008 Prepare to expose a prescribed dental radiographic image * We can develop additional elective units that are not listed on request (Please contact us for further information)

tools and equipment to preserve biosecurity AHCBIO303 Apply biosecurity measures AHCECR307 Read and interpret maps AHCMOM302 Perform machinery maintenance AHCMOM304 Operate machinery and equipment * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AHCBIO303 Apply biosecurity measures AHCWHS302 Contribute to workplace health and safety processes AHCWRK320 Apply environmentally sustainable work practices FBPFSY3003 Monitor the implementation of food safety and quality programs FBPOPR2070 Apply quality systems and procedures FBPOPR2074 Carry out manual handling tasks Elective units AHCBIO301 Identify and report signs of unusual disease or pest Group A AHCPHT214 Support horticultural crop harvesting Group A TLIA0015 Organise receival and despatch operations Group B TLIX0013X Maintain stock control and receivals Group B AHCPCM305 Implement a plant nutrition program Group C AHCPMG302 Control plant pests

Core units CHCADV001 Facilitate the interests and rights of clients CHCCOM002 Use communication to build relationships CHCDFV001 Recognise and respond appropriately to domestic and family violence CHCDIV001 Work with diverse people CHCLEG001 Work legally and ethically CHCPRP001 Develop and maintain networks and collaborative partnerships HLTWHS002 Follow safe work practices for direct client care Elective units CHCADV002 Provide advocacy and representation services CHCCCS001 Address the needs of people with chronic disease CHCCCS003 Increase the safety of individuals at risk of suicide CHCCCS004 Assess co-existing needs CHCCCS006 Facilitate individual service planning and delivery CHCCCS019 Recognise and respond to crisis situations CHCCCS020 Respond effectively to behaviours of concern CHCCOM001 Provide first point of contact * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency BSBCMM401 Make a presentation TAEDEL301 Provide work skill instruction * We can develop additional elective units that are not listed on request (Please contact us for further information)

Assessment Kit-ICTSS00097 Telecommunications Customer Service Technician - HFC Technician Skill Set FNS Units of competency HLTDEN007 ApplyOur assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of