Assessment Kit-AURACA102 Manage complex customer requirements in an automotive workplace Learner Resources (Skill Set) Units of competency AURTTL007 Inspect

Units of competency AURTTL007 Inspect and service LPG fuel systems AURTTL008 Diagnose and repair LPG fuel systems If you require RPL Kits with comprehensive benchmarking

neck and shoulder massages for relaxation Group C SHBXCCS004 Recommend products and services Group C SIRRINV001 Receive and handle retail stock Group C SIRRMER001 Produce visual merchandise displays Group C * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units FNSPIM313 Work within the personal injury management sector FNSPIM419 Maintain relationships with personal injury clients Elective units FNSISV408 Manage handling and settlement of routine insurance claims for retail clients FNSPIM415 Manage personal injury case loads FNSPIM434 Manage personal injury claims FNSPIM505 Use medical knowledge in the management of personal injury claims BSBINS401 Analyse and present research information BSBLDR301 Support effective workplace relationships BSBLDR411 Demonstrate leadership in the workplace BSBLDR413 Lead effective workplace relationships BSBOPS304 Deliver and monitor a service to customers BSBPMG430 Undertake project work If you require RPL Kits with comprehensive benchmarking

select and induct staff SITXCCS008 Develop and manage quality customer service practices If you require RPL Kits with comprehensive benchmarking

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Assessment Kit-AURACA102 Manage complex customer requirements in an automotive workplace Learner Resources (Skill Set) Units of competency AURTTL007 InspectOur assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of