SCORM Compliant Package-ICTSAS420 Provide first-level remote help-desk support CPC Core units AHCCHM304 Transport and

Core units AHCCHM304 Transport and store chemicals AHCCHM307 Prepare and apply chemicals to control pest

Units of competency ICTICT429 Determine and confirm client business requirements ICTSAS445 Configure and troubleshoot operating system software ICTICT445 Connect and configure devices and hardware components ICTSAS446 Fault find and troubleshoot ICT equipment

set up and test computing devices UEECS0029 Set up and configure basic local area network (LAN) UEECS0033 Use engineering applications software on personal computers UEEDV0001 Assemble and connect telecommunication frames and cabinets * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units SITHIND008 Work effectively in hospitality service SITXCCS015 Enhance customer service experiences SITXCOM010 Manage conflict SITXFIN009 Manage finances within a budget SITXHRM007 Coach others in job skills SITXHRM008 Roster staff SITXHRM009 Lead and manage people SITXMGT004 Monitor work operations SITXWHS007 Implement and monitor work health and safety practices Elective units SITXFSA005 Use hygienic practices for food safety SITHFAB021 Provide responsible service of alcohol SITHFAB022 Clean and tidy bar areas SITXCCS012 Provide lost and found services SITHFAB024 Prepare and serve non-alcoholic beverages SITHFAB025 Prepare and serve espresso coffee SITXFSA006 Participate in safe food handling practices SITXFSA007 Transport and store food SITHIND006 Source and use information on the hospitality industry BSBTWK501 Lead diversity and inclusion BSBSUS411 Implement and monitor environmentally sustainable work practices BSBFIN302 Maintain financial records * We can develop additional elective units that are not listed on request (Please contact us for further information)

dips and accompaniments SITHASC024 Prepare Asian salads SITHASC025 Prepare Asian rice and noodles SITHASC027 Prepare Asian cooked dishes SITHCCC023 Use food preparation equipment SITHCCC042 Prepare food to meet special dietary requirements SITHCCO043 Work effectively as a cook SITHKOP010 Plan and cost recipes SITHKOP013 Plan cooking operations SITXCOM010 Manage conflict SITXFIN009 Manage finances within a budget SITXFSA005 Use hygienic practices for food safety SITXFSA006 Participate in safe food handling practices SITXHRM007 Coach others in job skills SITXHRM008 Roster staff SITXHRM009 Lead and manage people SITXINV006 Receive

SCORM Compliant Package-ICTSAS420 Provide first-level remote help-desk support CPC Core units AHCCHM304 Transport and* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.