SCORM Compliant Package-AURACA001 Respond to customer needs and enquiries in an automotive workplace Learner Resources (Q) Core units BSBCUS403 Implement customer

Core units BSBCUS403 Implement customer service standards FNSINC411 Conduct work according to professional practices in the financial services industry FNSINC402 Develop and maintain in-depth knowledge of products and services used by an organisation or sector FNSINC503 Identify situations requiring complex ethical decision making FNSRSK411 Apply risk management strategies to own work Elective units FNSSAM401 Sell financial products and services FNSSAM402 Implement a sales plan FNSSAM403 Prospect for new clients FNSINC504 Apply ethical frameworks and principles to make and act upon decisions BSBSMB407 Manage a small team BSBWOR501 Manage personal work priorities and professional development FNSCUS402 Resolve disputes * We can develop additional elective units that are not listed on request (Please contact us for further information)

codes and practices in the workplace UEECD0010 Compile and produce an energy sector detailed report UEECD0016 Document and apply measures to control WHS risks associated with electrotechnology work UEECD0019 Fabricate

Core units FSKLRG011 Use routine strategies for work-related learning Elective units FSKNUM014 Calculate with whole numbers and familiar fractions

Core units ICTICT418 Contribute to copyright

Core units AAHCWHS202 Participate in workplace health and safety processes AHCWRK211 Participate in environmentally sustainable work practices Electives AHCBIO203 Inspect and clean machinery

SCORM Compliant Package-AURACA001 Respond to customer needs and enquiries in an automotive workplace Learner Resources (Q) Core units BSBCUS403 Implement customer* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.