Learner Guide-TLII3022 Provide customer service in rail operations NUR This enables RTOs to demonstrate

This enables RTOs to demonstrate transparent alignment and evidence of a robust learner support framework during audits or validations

Core units MSS015021 Measure and report carbon footprint of a product or product class MSS015022 Develop strategies for more sustainable use of resources MSS015025 Develop a business case for sustainability improvements MSS015026 Develop strategic sustainability plans MSS015027 Implement sustainability plans Elective units MSS014008 Improve sustainability through readily implementable change MSS015011 Conduct a sustainability energy audit MSS015023 Design sustainable product or process MSS015024 Develop required sustainability reports MSS015028 Conduct a sustainable water use audit MSS015030 Conduct an emissions audit MSS015035 Report to Global Reporting Initiative guidelines MSMENV672 Develop workplace policy and procedures for environmental sustainability MSS025017 Assist with assessing site environmental indicators MSS025018 Assess the environmental risk and impact of a project activity or process BSBMGT516 Facilitate continuous improvement BSBPMG517 Manage project risk BSBPMG518 Manage project procurement BSBPMG519 Manage project stakeholder engagement BSBPMG522 Undertake project work * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units MEM12023A Perform engineering measurements MEM12024A Perform computations MEM14004A Plan to undertake a routine task MEM14005A Plan a complete activity MEM15002A Apply quality systems MEM15024A Apply quality procedures MEM16006A Organise and communicate information MEM16007A Work with others in a manufacturing

set up and test computing devices UEECS0029 Set up and configure basic local area network (LAN) UEECS0033 Use engineering applications software on personal computers UEEDV0001 Assemble and connect telecommunication frames and cabinets * We can develop additional elective units that are not listed on request (Please contact us for further information)

area and quantify dimensions TLIF4066 Implement and supervise transport regulations compliance systems TLIR0003 Monitor supplier performance TLID0020 Shift materials safely using manual handling methods BSBPEF402 Develop personal work priorities BSBWHS411 Implement and monitor WHS policies

Learner Guide-TLII3022 Provide customer service in rail operations NUR This enables RTOs to demonstrateOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce