Learner Guide-ICTICT427 Identify, evaluate and apply current industry specific technologies to meet industry standards Certificate I aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

Elective units AHCARB508 Identify

ethics and privacy in an ICT environment ICTPMG609 Plan and direct complex ICT projects ICTSUS601 Integrate sustainability in ICT planning and design projects Elective units ICTDBS501 Monitor and improve knowledge management system ICTDBS601 Build a data warehouse ICTDBS602 Develop a knowledge management strategy ICTICT604 Identify and implement business innovation ICTICT605 Implement a knowledge management strategy ICTNWK601 Design and implement a security system BSBINN601 Lead and manage organisational change BSBMGT608 Manage innovation and continuous improvement ICTNWK615 Design and configure desktop virtualisation ICTNWK608 Configure network devices for a secure network infrastructure ICTNWK609 Configure and manage intrusion prevention system on network sensors * We can develop additional elective units that are not listed on request (Please contact us for further information)

diagnose and rectify faults ICTTEN409 Commission an electronic system ICTTEN208 Use electrical skills when working with telecommunications networks ICTTEN312 Install telecommunications network equipment * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBCRT601 Research and apply concepts and theories of creativity CUAACD601 Extend professional expertise with drawing and other visual representation tools CUAPPR505 Establish and maintain safe creative practice CUAPPR601 Originate a body of independent creative work CUAPPR603 Engage in the business of creative practice CUAPPR604 Publicly present a body of own creative work CUARES602 Extend cultural research expertise Elective Units BSBCRT501 Originate and develop concepts BSBDES501 Implement design solutions BSBDES502 Establish

Learner Guide-ICTICT427 Identify, evaluate and apply current industry specific technologies to meet industry standards Certificate I aggressive or abusive customers SIRXCEG009Our learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce