Training And Assessment Strategy-RII20720 Certificate II in Civil Construction MSA aggressive or abusive customers SIRXPDK001

aggressive or abusive customers SIRXPDK001 Advise on products and services SITXFSA006 Participate in safe food handling practices * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units CHCCCS006 Facilitate individual service planning and delivery CHCCOM002 Use communication to build relationships CHCDIV001 Work with diverse people CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety CHCLEG001 Work legally and ethically CHCMHS007 Work effectively in trauma informed care CHCPRT025 Identify and report children and young people at risk CHCPRT027 Work collaboratively to maintain an environment safe for children and young people CHCPRT029 Work within a practice framework CHCPRT034 Work with children and young people with complex trauma and attachment issues and needs HLTWHS001 Participate in workplace health and safety Elective units CHCDFV001 Recognise and respond appropriately to domestic and family violence CHCEDU009 Provide parenting

Core units AVIF0026 Implement aviation risk management processes AVIF0027 Implement aviation fatigue risk management processes AVIF0028 Manage aviation risk AVIO0017 Manage disruptive behaviour and unlawful interference with aviation BSBADM502 Manage meetings BSBAUD501 Initiate a quality audit BSBLDR511 Develop and use emotional intelligence BSBLDR502 Lead and manage effective workplace relationships BSBMGT517 Manage operational plan BSBWOR502 Lead and manage team effectiveness Electives BSBAUD512 Lead quality audits BSBHRM524 Coordinate workforce plan implementation BSBHRM525 Manage recruitment and onboarding BSBINS501 Implement information and knowledge management systems BSBLDR522 Manage people performance BSBMKG554 Plan and develop public relations publications BSBOPS505 Manage organisational customer service BSBPEF501 Manage personal and professional development BSBPRC502 Manage supplier relationships BSBSTR502 Facilitate continuous improvement BSBSTR802 Lead strategic planning processes for an organisation BSBSUS511 Develop workplace policies and procedures for sustainability BSBWHS521 Ensure a safe workplace for a work area PSPGEN099 Undertake negotiations * We can develop additional elective units that are not listed on request (Please contact us for further information)

prepare and apply moisture barriers to concrete subfloors MSFFL2034 Prepare subfloors with cementitious coating applications MSFFL3052 Plan and cost flooring technology work MSFFL3053 Establish and maintain a safe flooring technology work environment MSFFL3054 Assess flooring installation sites MSFGN2001 Make measurements and calculations MSFGN3001 Read and interpret work documents MSMSUP102 Communicate in the workplace MSMSUP106 Work in a team TLID2003 Handle dangerous goods/hazardous substances Elective units MSFFL2036 Install soft carpet underlays and gripper accessories MSFFL2037 Install unpatterned tufted carpet MSFFL2038 Install lay flat vinyl floor coverings MSFFL3065 Install resilient tiles MSFFL2035 Mechanically prepare surfaces for installation of flooring materials MSFFL3072 Mix and apply thin-film rollcoat resin flooring systems MSFFF3001 Match and make up colours MSFFL2039 Install laminate flooring MSFFL3079 Adapt and apply custom designs to timber flooring MSFFL3080 Install timber flooring materials to stairs BSBCUS301 Deliver and monitor a service to customers BSBSMB401 Establish legal and risk management requirements of small business * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency AURVTW005 Carry out spot welding AURVTW003 Carry out advanced gas metal arc welding on vehicle body sections AURTTA020 Apply heat induction processes * We can develop additional elective units that are not listed on request (Please contact us for further information)

Training And Assessment Strategy-RII20720 Certificate II in Civil Construction MSA aggressive or abusive customers SIRXPDK001You can purchase a template to customise it to the needs and requirements of your learner cohort and training organisation. If you want us to customise it for you, please contact us.