Learner Resources-CHCSS00086 Quality Management Skill Set MSF Core units BSBCUE203 Conduct customer

Core units BSBCUE203 Conduct customer engagement BSBCUE205 Prepare for work in a customer engagement environment BSBCMM201 Communicate in the workplace Elective units BSBCMM301 Process customer complaints BSBCUS201 Deliver a service to customers BSBITU111 Operate a personal digital device BSBWHS201 Contribute to health and safety of self and others BSBWOR203 Work effectively with others ICTICT103 Use

data and internet protocol network solutions * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units VU22590 Plan language learning with support Speaking and Listening VU22591 Participate in short simple exchanges Reading and Writing VU22593 Read and write short simple message and forms Language Skills VU22592 Give and respond to short

appliances

Units of competency FNSTPB402 Establish and maintain payroll systems FNSTPB401 Complete business activity and instalment activity statements * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Resources-CHCSS00086 Quality Management Skill Set MSF Core units BSBCUE203 Conduct customerOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all