Learner Guide-CPPWMT5045A Develop site safety plans RII aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

Units of competency HLTREF001 Develop reflexology practice HLTREF002 Provide reflexology for relaxation * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBWOR203 Work effectively with others CUAIND201 Develop and apply creative arts industry knowledge Elective Units BSBCRT101 Apply critical thinking techniques BSBCRT301 Develop and extend critical and creative thinking skills BSBDIV301 Work effectively with diversity BSBWOR204 Use business technology BSBCMM201 Communicate in the workplace BSBINN201 Contribute to workplace innovation BSBITU202 Create and use spreadsheets * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBTWK201 Work effectively with others SITXCCS009 Provide customer information and assistance SITXWHS005 Participate in safe work practices Elective Units SITXFSA005 Use hygienic practices for food safety BSBPEF202 Plan and apply time management SITXCOM006 Source and present information * We can develop additional elective units that are not listed on request (Please contact us for further information)

implement and evaluate an incident response plan Group G ICTSAS530 Use network tools Group O ICTNWK536 Plan

Learner Guide-CPPWMT5045A Develop site safety plans RII aggressive or abusive customers SIRXCEG009Our learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce