Training and Assessment Strategy-AHC40122 Certificate IV in Agriculture New Unit aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

Units of competency FWPCOR2205 Follow WHS policies and procedures FWPCOR2203 Follow environmental care procedures HLTAID011 Provide First Aid FWPHAR3204 Operate split flail and wood chipper fed by mobile machine * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency SIRXOSM001 Identify and review social media and online platforms for organisational use SIRXOSM002 Maintain ethical and professional standards when using social media and online platforms * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units CPPREP5001 Manage compliance in the property industry CPPREP5002 Establish and monitor property industry trust account management practices CPPREP5003 Manage ethical practice in the property industry CPPREP5004 Manage a safe workplace in the property industry CPPREP5005 Manage teams in the property industry CPPREP5006 Manage operational finances in the property industry CPPREP5007 Develop a strategic business plan in the property industry Elective units CPPREP5008 Market the property agency BSBHRM528 Coordinate remuneration and employee benefits BSBLDR522 Manage people performance BSBMKG543 Plan and interpret market research BSBOPS502 Manage business operational plans * We can develop additional elective units that are not listed on request (Please contact us for further information)

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Training and Assessment Strategy-AHC40122 Certificate IV in Agriculture New Unit aggressive or abusive customers SIRXCEG009You can purchase a template to customise it to the needs and requirements of your learner cohort and training organisation. If you want us to customise it for you, please contact us.